🗂️ Unit 1 Basic: Practice Workplace Communication and Interpersonal Relations

 

This unit is all about learning how to communicate properly, work well with others, and handle workplace information effectively and respectfully.

1.5 Work Performed in Co-operation with Others in a Friendly & Courteous Manner

• Always respect others' opinions, roles, and responsibilities.

• Use polite language and friendly behavior when working in teams.

• Show willingness to help co-workers when needed.

• Avoid conflict by staying calm and using respectful communication.

• Build good working relationships by being honest, supportive, and approachable.

10 Workplace Rules To Succeed in your Career

1.6 Verbal and Non-Verbal Communication Used Appropriately

• Speak clearly, politely, and at the right time.

• Use proper tone and words for the workplace.

• Show good body language: eye contact, a smile, and a confident posture.

• Avoid angry faces, shouting, or folding arms in meetings.

• Listen actively and don’t interrupt when someone is talking.

Verbal communication vs non-verbal communication

1.7 Work Performed in Co-operation with Co-workers and Related Technical Staff Appropriately

• Work as a team with co-workers, supervisors, and other departments.

• Share tools, resources, and information when needed.

• Follow instructions carefully and give updates to others.

• Respect everyone's job, even if it’s different from yours.

• Ask for help or offer help when needed.

1.8 Ideas, Opinions and Interactions Shared & Respected Appropriately

• Share your thoughts clearly and politely.

• Listen when others speak, even if you don’t agree.

• Never laugh at or ignore someone’s idea.

• Use phrases like “That’s a good point,” or “I understand your view.”

• Respect differences and find solutions together as a team.

2.1 People of a Variety of Backgrounds Accepted Without Prejudice

• Treat everyone equally, regardless of their religion, race, language, or age.

• Avoid judging people based on their appearance or background.

• Do not use hurtful or offensive words.

• Show kindness and fairness to all team members.

• Work together respectfully, even if people are different from you.

2.2 Respect for Cultural, Ethnic and Gender Differences Practiced Appropriately

• Understand and accept others’ customs, languages, or dress.

• Respect prayer times, holidays, and cultural needs.

• Treat male and female workers equally.

• Never joke about someone’s culture, accent, or gender.

• Learn to work peacefully with people from different lifestyles.

3.1 Effective Questioning, Active Listening, Reading and Speaking Skills Used to Gather Information

• Ask clear questions to understand your tasks.

• Listen carefully without interrupting.

• Read work instructions slowly and understand them.

• Speak clearly and confidently when giving or receiving information.

• Confirm the message by repeating or summarizing what you heard.

3.2 Information and Ideas Transferred Without Distortion

• Share only the correct and complete information.

• Do not change or skip details while passing messages.

• Use exact words or data when reporting.

• Write or speak only what was really said or done.

• Make sure your message is received clearly by the other person.

3.3 Workplace Interaction Conducted in a Courteous Manner

• Be respectful in face-to-face, phone, and written communication.

• Use greetings like “Good morning,” and polite closings like “Thank you.”

• Do not use rude or angry words, even in stressful situations.

• Speak in a calm and professional tone.

• Show patience, especially with customers or supervisors.

3.4 Workplace Information Recorded for Easy Reference

• Keep written records of important tasks, updates, or issues.

• Use proper files, labels, or digital folders to store data.

• Make your notes easy to read and understand.

• Avoid messy or unclear writing.

• Keep your records updated and safe.

3.5 Reporting Requirements to Supervisor Completed Accurately in Accordance with Organizational Guidelines and Timelines

• Use the correct format or template for reporting.

• Write accurate details—dates, tasks, problems, and solutions.

• Submit your report on time, as per your supervisor’s instructions.

• Double-check spelling, numbers, and facts before submission.

• Keep a copy of the report for future use if needed.

4.1 Approved Work Instructions Obtained and Followed in Appropriate Manner

• Collect the correct work instructions before starting any task.

• Follow each step as described in the instructions.

• Ask for help if you don’t understand any part.

• Do not guess or skip steps.

• Keep the instructions for reference until the job is complete.

4.2 Collected Information Recorded for Easy Reference

• Write down all important technical or customer information.

• Use logs, notebooks, or computer files as required.

• Keep information clear and organized.

• Make sure others can understand and use the notes if needed.

• Avoid mixing personal notes with work data.

4.3 Work Related Forms and Formats Identified Appropriately

• Learn which form to use for different work activities.

• Examples: Maintenance Request Form, Customer Complaint Form, Daily Log Sheet.

• Understand what each form is used for.

• Follow instructions given on the form.

• Ask supervisor if unsure which form to use.

4.4 Range of Forms and Formats Relating to Work Filled Appropriately

• Fill out all sections of the form clearly and completely.

• Use correct spellings, numbers, and dates.

• Do not leave blanks unless instructed.

• Avoid overwriting or using correction fluid unless allowed.

• Write in a professional and neat manner.

4.5 Reporting Requirements to Supervisor Completed Accurately in Accordance with Organizational Guidelines and Timelines

• Give your filled forms and reports to the supervisor before the deadline.

• Use the correct method (email, printed form, system upload).

• Double-check if any signature, attachment, or file name is required.

• Report honestly – never write false information.

• If delayed, inform your supervisor immediately.